Privacy Policy

Your privacy is important to us, and we value you and your trust with Red Apple Lipstick and our website.  This policy explains what information we collect, how and why we collect it as you visit our website, order products, leave reviews and more.  It also explains ways we use and disclose that information, how to erase your personal information, and contains relevant links to providers privacy policies.

We take your privacy seriously, and we never sell lists or email addresses.

Who We Are

When we say “we”, “us”, “our”,  and “Red Apple Lipstick”, we are referring to Red Apple Lipstick, Inc., a Texas Corporation.  Our principle address is 6315B FM 1488, Magnolia Texas 77354. We provide for sale and shipment specific tangible personal care products, chiefly cosmetics.  We also offer information regarding using the “products”.   When we say “customer”, “you”, “the buyer”, “the user”, “commenter” or “reviewer” we referring to  a person or business entity who has purchased a product, and/or instated an account with our website, and/or has provided public and private commentary using one of our various commenting devices (listed below), or some other person who visits our Website (“Visitors”). “Personal Information” is defined as any information that could be used to personally identify you, directly or indirectly, including but not limited to first and last name, email address, your image (if you provided one), or other demographic information.

We chiefly offer products for sale on our Website, https://www.redapplelipstick.com.  This Privacy Policy applies to this specific website.  The “Website” includes any web pages, interactive features, applications, widgets, blogs, social networks, or other online, or mobile offerings that post a link to this Privacy Policy, whether accessed via computer, mobile device, or other technology, manner or means.  While providing the products for sale and ancillary services, as as described in more detail in this Privacy Policy, we may collect Personal Information about a Website Visitor, Customer, Purchaser, Users, You.

Changes

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

Questions & Concerns

If you have any questions or concerns, or if you want to update, delete, anonymize, or change any Personal Information we hold, or you have concerns about how we handle or have handled any privacy matter, please contact us by postal mail or email at:

Red Apple Lipstick, Inc.
Attn: Privacy Officer
6315B FM 1488
Ste 231
Magnolia, Texas 77354
privacy@ral.xyz

What personal data we collect and why we collect it

Some visitors to Red Apple Lipstick, and all Customers of Red Apple Lipstick choose to interact with Red Apple Lipstick in ways that require Red Apple Lipstick gather personally-identifiable information.  The amount and type of information we gather depends on the nature of the interaction.  For example, to place an order with us, a Customer is required to provide information such as their name, mailing address, billing address, and financial information to facilitate the processing of your order.  In other cases, such as commentary on our Blog, Reviews on our products and Support Tickets, a user is asked to provide additional information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Red Apple Lipstick.  Red Apple Lipstick does not disclose personally-identifiable information other than as described below.  Visitors may always refuse to supply peronsally-identifable information, with the caveat that it may prevent them from engaging in certain website-related activities.

Accounts

  • Any customer may check out as a “guest user” of Red Apple Lipstick at any time, or a Customer may opt to register an account with Red Apple Lipstick in order to gain access to certain features such as Wishlists, Waitlists, Previous Orders, Support Tickets via Account Dashboard, Shipping and Billing Address Details, Placing Reviews Of Products, Tracking Details via Account Dashboard, Manage Returns via Account Dashboard, and provide special access to specific customer promotions and training tools.

When you open an account with us, we ask that you provide an email address and a password. We use this information to:

  • Send you information about your account, orders, and order tracking.
  • Respond to your requests, including refunds, returns and complaints.
  • Process payments and prevent fraud.
  • Set up your account so can access our website.
  • Comply with any legal obligations we may have, such as calculating taxes..
  • Improve our site’s offerings.
Comments or Reviews
When you choose to leave a comment or a review on the website we collect the data shown in the comment form or the review form, and also the IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also referred to as a HASH) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here : https://automattic.com/privacy/ After approval of your comment or review, your profile picture is visible to the public in the context of your comment.

Media

Our website allows a user with a Customer Account to upload image to the website.  If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.  Visitors to the website can download and extract any location data from images on the website.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Red Apple Lipstick uses cookies to help Red Apple Lipstick identify and track visitors, their usage of Red Apple Lipstick website, and their website access preferences. Red Apple Lipstick visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Red Apple Lipstick s websites, with the drawback that certain features of Red Apple Lipstick s websites may not function properly without the aid of cookies. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you watch a video on our website, our video hosting provider, Vimeo, saves a cookie in your browser that supports video functionality like closed-captions and other preferences, saves your playback position, and tracks views.

Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

Ways You Can Control Cookies

You have the right to decide whether to accept or reject cookies.

Website Cookie Preference Tool: You can exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: https://preferences-mgr.truste.com/.

Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit https://www.aboutads.info/choices/ or https://www.youronlinechoices.com.

Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.

Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. MailChimp takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.

Analytics

Red Apple Lipstick may collect statistics about the behavior of visitors to its website.  Red Apple Lipstick may display this information publicly or provide it to others.  However, Red Apple Lipstick does not disclose personally-indentifying information other than as described herein.

We and our third party partners may use technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will block or impair functioning of these technologies.

Targeted Advertising

We have engaged one or more third party service providers to track and analyse both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.

These third parties use cookies, web beacons, pixel tags and similar tracking technologies to collect and use certain information about your online activities, either on our Websites and/or other sites or mobile apps, to infer your interests and deliver you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests (“Interest Based Advertising”). For more information about this practice, click here: http://www.aboutads.info/choices/.

Our third party service providers may also use cookies or web beacons to collect information about your visits to our Websites and/or other sites to measure and track the effectiveness of advertisements and our online marketing activities (for example, by collecting data on how many times you click on one of our ads). The information collected by these third parties does not include personal information that enables you to be specifically identified (e.g. by reference to your name or email address).

Who do we share your data with?

Red Apple Lipstick only discloses potentially personally-identifying and personally-identifying information to it’s employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Red Apple Lipsticks behalf or to provide services available at Red Apple Lipstick’s website, and (ii) who have agreed not to disclose it to others.   Some of those employees, contracts and affiliated organizations may be located out outside of your home country; by using Red Apple Lipsticks website, you consent to the transfer of such information to them.  Red Apple Lipstick will not rent or sell potentially-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Red Apple Lipstick discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Red Apple Lipstick believes in good faith that disclosure is reasonably necessary to protect the property or rights of Red Apple Lipstick  third parties or the public at large. If you are a registered user of an Red Apple Lipstick website and have supplied your email address, Red Apple Lipstick may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Red Apple Lipstick and our products. If you send us a request (for example via email or via our contact form), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Red Apple Lipstick takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (with the exception of being able to change their username). Website administrators can also see and edit that information.

Security logs are retained for 14 days.

Where do we send your data?

When you consent to receive information and offers via email, your email address, first name, and last name will be added to Infusionsoft by Keap, our CRM Service Provider.  For more information, please refer to Keaps privacy policy: https://keap.com/legal/privacy-policy

Visitor comments may be checked through Akismet an automated spam detection service. We collect information about visitors who comment on our site using the Akismet anti-spam service. The information we collect typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). 

We utilize Freshdesk for all support tickets. When you submit a support ticket either via the account dashboard or by sending an email to support@redapplelipstick.com, potentially personally-identifying and personally-identifying information is shared with Freshdesk. https://freshdesk.com/gdpr

Some webforms that appear on our website are provided by OptinMonster https://optinmonster.com/privacy/

When you place an order, potentially personally-identifying information and personally-identifying information are shared with the following third party vendors.

How shipping providers use data:

Business Transfers

If Red Apple Lipstick, Inc, or substantially all of its assets, were acquired, or in the unlikely event that Red Apple Lipstick goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Red Apple Lipstick may continue to use your personal information as set forth in this policy.

What rights do you have over your data?

If you have an account on this website, have placed an order through this website, have opted into any email list or marketing service provided by this website, or have left comments and reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Last Updated: May 13th, 2019