Have A Question?
We have answers.
- Questions About Shopping
Orders may be tracked from your account center.
You may also track with Order ID and Email
Your order will be accepted for refund or exchange if returned within 6 months (180 days) from the delivery date regardless of condition.
You must download and print a return form. Clear instructions are on the form. Message us with any questions.
In some cases, we may be able to suggest a new product without requiring a return. Please message us.
We take great care to ensure the accurate and timely packing of every order. However, we understand that occasional errors can occur. If you find that an item is missing from your order, please accept our sincere apologies for any inconvenience caused.
To report a missing or damaged item, please contact our dedicated Customer Support team.
You may find information about ingredients policies, and our exact ingredients per product at the following link.
- Shipping & Delivery
United States
Ground shipping is complimentary when you order totals the amount shown at the top of our website.
For orders totaling less than the specified free shipping amount, ground service is a flat rate.
International
Rates for ground service are determined by the carrier and are applied to your order with no additional charge. Faster services are available and are listed on the cart page.
All orders ship same day before a specific cut off time, and next day after our cut off time. Orders ship Monday thru Friday. We are closed Saturday and Sunday.
Your shipments tracking number will be emailed to you when we generate your shipping label. The email will be sent to the same email address you use when placing your order.
Order ship Monday through Friday expect on holidays.
We aim to ship orders same day when placed before 2pm CST but your order could require up to two business days from the date placed.
USA First Class 1 – 7 business days
USA Priority 1 – 4 business days
Canada USPS 20 – 30 days
Canada Fed-Ex 1 – 7 days
International 2 – 4 weeks
Orders may be tracked from your account center.
You may also track with Order ID and Email
The shipping fees are non-refundable. If an item is exchanged, the shipping fee for original order will not be refunded. You will not be charged for the second delivery unless a fast shipping method is requested.
We do not deliver to hotels.
Contact Us
Have a question? You are currently viewing our FAQ. You may also message us.
- Questions About ACCOUNT
Creating a shopping account at Red Apple Lipstick is fast, free and easy. All you need is your email to get started.
Click the Girl Icon at the top right, then click “lost your password?”. After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password. If you need assistance, please message us.
Account Deletion:
If you wish to delete your account, please contact our Customer Support team. They will guide you through the account deletion process. Your feedback is important to us, and we’re here to assist you in closing your account if you so choose.
Account Anonymization: For account anonymization requests, please reach out to our Customer Support team. We can assist you in anonymizing your account data, ensuring your privacy while retaining necessary transaction records for legal and financial purposes. Your privacy is our priority, and we’re here to help protect it in accordance with our privacy policy.
Please message us.