We offer free shipping, for orders $50 and over, to every destination in the 50 United States (including Alaska and Hawaii). Shipping charges do apply for Canada, Mexico, Puerto Rico and any other destination outside of the US.
Allow 1-3 business days to process your order. We ship Monday through Friday. We do not ship weekends and holidays. We ship orders quickly, usually the same day. During heavy sale times, there might be a delay in shipping. You will receive a tracking number once your order ships. Express shipping options and any other third-party fees are non-refundable.
| DESTINATION | SERVICE | ESTIMATED TIME | TAXES/DUTIES |
| United States | First Class USPS | 10-14 Business Days | Not Applicable |
| Canada | USPS Priority | 10-20 Business Days | Charged by Country |
| International | USPS Priority | 2-4 Weeks | Charged by Country |
*International Orders: On very rare occasions international shipping to some countries can take 4-8 weeks.We are not responsible for any delays caused by destination country’s customs clearance processes.
*SPAIN: We regret that we can no longer ship orders to Spain. Their customs department strictly prohibits importing cosmetics and returns the packages.
A $50 order qualifies you for FREE SHIPPING if you are in the U.S. (including Alaska and Hawaii)
Important information for first-time international customers
We have a secondary shipping option for Australia, Canada and the UK of "First Class" for $20
Tracking your order
Priority Mail
USPS phone numbers:
| COURIER | PHONE | GET HUMAN INSTRUCTIONS |
|---|---|---|
| USPS | 1-800-275-8777 | Press 0 , then 0, then press 5, then 5, then 2 |
Customs information/Returned Packages
Red Apple Lipstick will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Red Apple Lipstick has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
Refunds will not be issued until the returned packages are physically in our warehouse.
Wrong address disclaimer
Your shipping address, phone number and email address: Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at support@redapplelipstick.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it.
For more information on how to return your order Your shipping address, phone number and email address: Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.
If you decide to cancel your order or change your shipping address, please write to us at support@ral.zendesk.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it.
For more information on how to return your order click here.The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, you can pay shipping costs to the correct address or we can provide you with a full refund..The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, you can pay shipping costs to the correct address or we can provide you with a full refund.
Delivered but not delivered
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
How much the shipping cost to Saudi Arabia if the cost above 100$ and within how many days will reach ?
Hi, shipping cost is calculated by weight and distance. International shipping can take anywhere from 2-8 weeks. For a quote email customer support with what you’d like to purchase and the address where it would be being shipped.
Thank you, Miss Ashley!! You made my day!
You’re welcome 😀 <3
Can you ship to a USPS post office box within the state of Texas?
Hi Jo, Thank you for your inquiry. Yes, we can ship to USPS P.O. boxes 😀